ORDERS

1. How Do I Add Items To My Cart And/Or Buy An Item/Place An Order?

Visit our store at https://casa.promo. Navigate to the page of the item you are interested in, select quantity, click “Add To Cart”, and “Check Out”. Fill in your Contact, Shipping, Payment, Billing information, and click “Complete Order”. We handle the rest!

 

2. How Do I View What’s In My Shopping Cart?

To view the contents of your cart, click on the cart icon located on the top right hand side of the website page.

 

3. How Do I Edit/Update Items In My Cart?

You can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity number listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

 

4. Why Do I Get An Error When I’m Placing My Order?

Make sure each required field is properly filled out, to include: contact information, shipping address, payment information, and billing address. Still not working? Be patient, it may be your computer, however, send us an email at casa.innovations1@gmail.com and we will respond usually within 24 hours.

 

5. How Do I Know That My Order Was Successfully Submitted?

You will receive an email confirmation invoice containing your order number and details of your purchase.

 

6. How Do I Make Changes To My Order?

If you’ve already paid for your order and need to request a change to your order, you have 24 hours from when you purchased to email casa.innovations1@gmail.com with your order number and the changes you need to make. During this 24-hour time frame, we should be able to make the necessary modifications to ensure your order is exactly as you want it!

 

7. How Do I Cancel My Order?

If you need to cancel an order, please contact us immediately at casa.innovations1@gmail.com within 24 hours of placing your order! We will be unable to change the status of your order once we have provided your order information to our international distribution warehouse/shipping company.

 

8. I Made Multiple Orders, Can I Combine Them?

Unfortunately, our system/shipping company does not allow us to combine separate orders. Please note, that our inventory is stored and shipped from multiple international distribution warehouses which means orders containing multiple items may be delivered/received separately. Please do not panic if you did not receive all of your items at once; they are on the way!

 

9. Will You Restock “Out Of Stock”- Sold Out Products?

In very rare cases the product may be sold out completely; however, 9/10 cases we will restock our sold out products! If you are interested in purchasing a product that is listed as “out of stock” send us an email at casa.innovations1@gmail.com with the product information and the quantity you are interested in!

 

 

 PAYMENTS

1. What Currency Do You Accept?

Currently, all our prices and products are listed in USD.

 

2. How Can I Pay For My Order?

We offer secure payment via Debit or Credit card (Visa, Discover, American Express, and Mastercard).

 

3. Is My Personal Information Secure On Your Website?

Absolutely, when shopping with us all your information is GUARANTEED safe and secured. Your credit card information is used one-time-only upon purchasing your product and we only see the last 4 digits of your credit card. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256. We do not store any of your credit card information!

 

4. Do You Sell My Information To Any Other Companies?

We value your trust and any information that you share with us is private and confidential! At no point will we save/share/sell your personal details without your consent, except as required by law.

 

5. Where Do I Apply My Discount Code?

If you have a valid discount code, you may enter it in the “Discount” field located on the right side of the screen during the checkout process. Be sure to click the “Apply” button in order to have your discount calculated and applied to your order.

 

 

SHIPPING

1. Can I Ship To Another Address Other Than My Credit Card Billing Address?

Yes, you’re shipping and billing address do not have to match. However, ensure that the billing information matches that of the Credit/Debit card you are paying with.

 

2. How Can I Change My Shipping Address After I Placed My Order?

Changing of address is only allowed within 24 hours from the time your order was placed. Please contact us at casa.innovations1@gmail.com to submit your address update!

 

3. Where Do You Ship?

We provide international shipping; however, due to our warehouse locations and security reasons we currently cannot deliver to military addresses. We are working to provide these same great products to our uniformed members!

 

4. When Are Orders Shipped?

All orders Orders are shipped during regular business days, excluding holidays. In addition, any orders placed on Saturday or Sunday will be shipped the following Monday!

 

5. How Do You Ship And What Is The Price?

Once we have received your order we will provide the information to our international distribution warehouse/shipping company who will take over shipping and handling. After arriving to your country/state; it will be handled by your local postal service. We understand that our delivery services can be delayed compared to our competitors so we offer free shipping on all our products!

 

6. How Long Will My Order Take To Be Delivered?

All orders are shipped from our warehouse(s) within 2-3 business days of the order being placed; we allow a 24-hour window after an order is placed to ensure no modifications/cancellations are needed to be made to the order prior to us shipping it out. Shipping generally takes 4-13 days within the US depending on your location. However, due to some of our products EXTREMELY high demand please allow 2-4 weeks for delivery. It usually takes between 2-6 weeks for orders to international areas depending on your location. Possibly a bit longer in very rare cases based on your country/state postal service structure of operation, customs clearance/inspection, or transportation delay due to inclement weather.  

 

7. Why Didn’t My Shipment Come In One Package?

Our inventory is stored and shipped from multiple international distribution warehouses which means orders containing multiple items may be delivered/received separately. Please do not panic if you did not receive all of your items at once; they are on the way!

 

8. What Happens If I Am Not Home During Delivery?

Most of our items are small enough to be left in your mailbox; however, for those items that are larger they will usually be left at your front door. If it isn’t there it is at your local post office for pick up!

 

 

DEFECTS/RETURNS/CANCELLATIONS

1. How To Return Your Item?

If you are not happy with your purchase and wish to return an item, please contact us within 10 days of receiving your order. Please provide your order number and the reason for your return. Our customer service team will review the return request and will send further instructions if your return request is approved! For a list of final sale items; please view our “Returns Policy”. All returns must be in original condition with packaging intact!

 

2. What Do I Do If My Order Arrives Defective/Damaged?

If your product is defective, damaged, or any other problem(s) occur with the product please email us at casa.innovations1@gmail.com and include your Order #, picture proof of the product, and we will assist you promptly!

 

3. What If I Did Not Receive What I Ordered?

If our shipping company shipped you an incorrect product or failed to ship you the product you ordered, please email us at casa.innovations1@gmail.com. Please provide your Order # and picture proof of incorrect product (only if you received a product you did not order). We will ensure that the product you ordered is shipped to you at no additional cost as our sincere apology! In addition, you do not have to send the product you received my mistake; you can keep it as a gift from us!

 

4. Why Was I Refunded?

This will happen on very rare occasions. Either we could not deliver to the shipping address/country listed during the checkout process or a product inventory ran out and became “out of stock”. If you’re order was refunded, please contact us ASAP at casa.innovations1@gmail.com and we will send you a discount code to apply to your next order!

 

5. What Is Your Cancellation Policy?

Cancellation of your order is allowed within 24 hours from the time your order was placed! After that time, your order information will have been passed on to our shipping company. Please contact us ASAP at casa.innovations1@gmail.com!

 

SOCIAL MEDIA

1. How Can I Become A Sponsored Influencer And/Or Model For Your Product(s)/Brand?

If you are interested in a sponsorship, we look forward to collaborating with you! We are genuinely interested in forming long term partnerships that both sponsor/sponsored can grow from! The only requirement for being an influencer and/or model is have a following of over 20K on any major social media platform(s). Contact us through Instagram DM, Facebook Messenger, and/or by email at casa.innovations1@gmail.com.

 

2. What If I Am On The Rise And Do Not Have 20K Followers?

We strongly support the saying “Remember Where You Came From”! We understand everyone has to start somewhere and that nobody reaches the top overnight! If you are genuinely interested in partnering with our brand/movement, please reach out to us and we can communicate further! Contact us through Instagram DM, Facebook Messenger, and/or by email at casa.innovations1@gmail.com.

 

3. How Can I Get Featured On Your Instagram Page?

If you would like to be featured; tag our Instagram Page @casa_innovations and/or use the hashtag #CASAinnovations. Our goal is to Every week, we choose the most impressive photos/videos to show off to our fans!

 

 

MORE QUESTIONS?

Check our "Contact Us" Page!